Duke Energy powers most of Greensboro. Report an outage: text OUT to 57801 or call 800-769-3766 (Duke Energy Carolinas). Check the live outage map.

Last checked Oct. 11, 2026. Facts on this page come from Duke Energy. Check your power bill to see which company serves your address.

Duke Energy supplies electricity to most homes and businesses in Greensboro. Duke runs two companies in North Carolina, Duke Energy Carolinas and Duke Energy Progress, with separate outage lines; the company name is on your bill. If your bill comes from an electric cooperative instead, call the outage number printed on it.

Who to call

  • Text an outage: text OUT to 57801
  • Duke Energy Carolinas: 800-769-3766 (800-POWERON)
  • Duke Energy Progress: 800-419-6356
  • Outage map and online reporting: duke-energy.com/outages
  • Downed line, fire or someone hurt: 911

Report an outage

  1. Check the map first. Duke’s outage map shows current outages, how many customers are affected and the estimated restoration time.
  2. Report it. Text OUT to 57801, use the Duke Energy app, report online, or call the outage line for your Duke company.
  3. Check your breakers. If only your home is dark and the neighbors have power, a tripped breaker or a problem with your own service line or meter may be the cause.

During planned website maintenance, Duke says you can still report an outage online or by text.

How Duke restores power

After a storm, Duke Energy says it works to return power to the greatest number of customers as safely and quickly as possible, putting hospitals, law enforcement, fire departments and water treatment and pumping stations first. Crews then work through the system in this order:

  1. Transmission lines from power plants to substations.
  2. Substations, which step the voltage down for local lines.
  3. Main distribution lines, which serve large subdivisions and commercial areas.
  4. Local distribution lines, the “tap” lines serving smaller neighborhoods.
  5. Transformers and service lines to individual homes and businesses.

That is why a whole neighborhood can come back on while one street, or one house, waits. Duke says neighbors may be on different circuits, or your service may come off a secondary line restored after the main line.

Downed lines

Duke Energy says to assume every downed line is energized and dangerous, along with anything touching it, such as a fence, car or tree limb. Stay well away and report it to Duke Energy or call 911.

Before the next storm

Thunderstorms, ice and the remnants of tropical storms can all bring down lines. The National Weather Service office in Raleigh covers Guilford County; follow it for watches and warnings: forecast for Greensboro.

  • Charge phones and battery packs when severe weather is forecast.
  • Keep flashlights and batteries where you can find them in the dark.
  • Run generators outdoors only, well away from windows and doors.
  • If someone in your home depends on powered medical equipment, plan where to go if the power is out for a long time.

Traffic lights and city services

If traffic signals are out, slow down and treat the intersection with care. Signals on city streets belong to the Greensboro Department of Transportation, 336-373-4368; for other city services call the Contact Center, 336-373-2489.

What this means for you

  • Save 57801 in your phone: texting OUT is the fastest way to report.
  • Look at the outage map before you call; it shows the estimated restoration time.
  • Stay away from downed lines and call 911.

Related: who to call at City Hall and moving to Greensboro.

Frequently asked questions

How do I report a power outage in Greensboro?

Duke Energy customers can text OUT to 57801, report online at duke-energy.com/outages or in the Duke Energy app, or call 800-769-3766 for Duke Energy Carolinas or 800-419-6356 for Duke Energy Progress.

Where is the Duke Energy outage map?

At duke-energy.com/outages. It shows current outages, the number of customers affected and estimated restoration times.

Why is my neighbor’s power back on but mine is not?

Duke Energy says neighbors can be on different circuits, a neighbor may be served from a main line restored first, or your own service line or meter may be damaged.

What should I do about a downed power line in Greensboro?

Stay away and assume it is energized, along with anything touching it. Report it to Duke Energy or call 911.